Support
Email us
Include your app version and build number (Settings → About) if you're reporting a bug.
Common questions
How does ShopNav know prices?
ShopNav pulls prices from a mix of sources, and every price in the app is labeled with the source: retailer API (currently Kroger), the current weekly ad, prices contributed by other users' receipts in your area, or estimated/demo prices. If the source can't confirm a price, we show "price unavailable" rather than a fake number.
Why are some prices missing?
Not every store publishes every price. When we don't have a real source, we do not show a price and we do not include the item in cart totals. You can still add unpriced items to your list.
How do I delete a single receipt?
Settings → Receipts → tap the receipt → Delete. This removes the image and the extracted rows for that receipt.
How do I delete my whole account?
Settings → Account → Delete account. You can also request deletion at shopnav.app/delete-account.
ShopNav asked for camera / location. Do I have to allow it?
No. Camera is only used when you tap "Scan receipt" or "Scan barcode". Location is only used when you tap "Find stores near me" or start a route. If you deny either, ShopNav falls back to typing (ZIP for location, upload a photo for receipt).
I'm outside metro Atlanta. Does it work?
Store discovery works everywhere via OpenStreetMap. Weekly-ad and receipt-contributed prices are strongest in metro Atlanta right now. We'll expand as more receipts are contributed.
My receipt scan is wrong. Can I fix it?
Yes. After a scan, tap Review — you can correct item names, quantities, unit prices, and the store. Only corrected receipts (or receipts you don't touch) contribute to shared pricing.
Is ShopNav an ad platform?
No. ShopNav does not run ads, does not use third-party analytics, and does not sell your data. Sponsored offers, if any, will be clearly labeled and opt-out in-app.
Beta testing
Android beta testers install the app through Google Play internal or closed testing. You'll receive an opt-in link by email. If you don't see the app after opting in, wait 15 minutes, then check the same Google account is signed in on your phone.
Not finding an answer?
Email edgarbirlew@gmail.com — attach a screenshot if you can.